Order Cancellation &Refund Policy

Order Cancellation & Refund Policy

Order Cancellation
Orders may be cancelled before the shipment process is completed and before production starts.
If the cancellation is approved before dispatch, the full purchase amount will be returned to the original payment method.
Orders that have already been transferred to the delivery carrier cannot be cancelled.

Returns
Customers must submit a return request within 14 days after receiving the order.
Returned products must meet the following standards:

The product must be unused and kept in its original condition.
The return package must contain all original packaging.
A valid order confirmation or proof of purchase must be provided.

Please contact customer support before arranging a return. Return instructions must be provided first and followed correctly.
Customers will not be responsible for more than one total shipping fee, including original shipping and return shipping when applicable.
Restocking charges will not be added.

Refunds
Once the returned item has arrived and been inspected, an email will confirm that the return has been reviewed.
You will be advised whether the refund has been approved.
Approved refunds will be sent back to the original payment method, typically within several business days depending on the payment provider.

Delayed or Missing Refunds
If your refund has not appeared:

Check your bank account again.
Contact your card issuer, as the posting process may take extra time.
Contact your bank, since processing schedules may differ.

If the refund still cannot be located after these steps, please contact support:
Email: service@revantta.com

Return Shipping
After approval, return instructions will be issued.
Returns for personal reasons or customer-related issues may require the customer to pay return shipping.
For damaged, defective, or wrongly delivered items, return shipping costs will be covered.